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STORE POLICIES

Terms & Conditions

Shipping Policy

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Goods will be dispatched via 2nd Class Service of Royal Mail or Post Office within the UK           


Return & Exchange Policy

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CANCELLATION FOR UK BUYERS

  • You have right to cancel the order within 14 days of receiving the goods.

  • The goods should be unused, unworn and in re-sellable condition.

  • The goods should have original tags, labels attached and should be in their original packing.

  • All non-clothing goods:

    • should be tried indoors and should not show any sign of wear.

    • scuff protection packing like shrink wrapping should not be removed.

    • retain any bubble wraps and use it while returning the goods.

  • All clothing goods:

    • should be tried indoors and should not show any sign of wear.

    • should absolutely be in hygienic condition, any signs of usage or in-hygiene will affect your cancellation request.

  • For order cancellation please email info@grizzlybearsports.com or call on 07545602485

    • Include Order number.

    • We would love to know the reason for cancellation.

  • Your cancellation request email will be acknowledge within 24 hours.

  • Instructions for returns postage shall be provided in the email and you would have further 14 days to return the goods.

  • Please obtain certificate of ‘Proof of Posting’ while posting the goods. This will be your proof in-case of goods going missing in the transit. Please retain this until you receive the refund.

  • We will inspect the returned goods and process the refunds within 7 days of receiving the goods. The amount will be refunded to your original payment method within 15 days subject to bank clearing times.

  • We are unable to refund any postage charges incurred.

 

EXCHANGES

  • Please send email us on info@grizzlybearsports.com or call us on 07545602485 within 14 days of receiving the goods.

    • Include order number

    • Reason for exchange

  • The policies regarding condition of goods and its original labels, tags and packaging is same as the ones specified in CANCELLATION FOR UK BUYERS policy above

 

FAULTY PRODUCTS

  • Make no mistake, we are here to provide you quality goods, whether they are from our own brand or the brands we sell.

  • Please examine the goods on receiving, if found damaged please do not use the goods and report it immediately as “damaged in postage”

  • We will request you to send us photographic evidence to assess the damage. Wear and tear caused by usage and damaged caused by improper usage is not a manufacturing defect.

  • Please do not try to repair the goods yourself or alter the goods. Goods found altered for any reason shall not be eligible for repair or replacement.

  • Goods with manufacturing defect will be repaired or replaced if reported within 6 months of purchase.

  • Our policy does not cover goods beyond 6 months after purchase.

  • Contact us by sending email to info@grizzlybearsports.com or calling 07545602485

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